Refund policy

We have a 30-day refund policy, which means you have 30 days after your booking to request a return.

To be eligible for a refund, your booking must be not used. You’ll also need the receipt or proof of purchase. 

To start a refund, you can contact us at care@hlatrips.com. 

If your refund is accepted, we’ll send you a refund confirmation, as well as instructions 

You can always contact us for any refund question at care@hlatrips.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the booking is defective or if you receive the wrong booking information, so that we can evaluate the issue and make it right.

Exceptions / non-returnable bookings
Certain types of bookings cannot be refunded.

Unfortunately, we cannot accept refund after using the booking trip.

 

Refunds
If more than 15 business days have passed since we’ve approved your refund, please contact us at care@hlatrips.com.